Canon offers 3-year product replacement

Canon Australia has announced an enhanced after-sales support product under the sub-brand ‘Canon Care Pack‘.

Canon said this is in response to consumer demand for Canon-backed, premium after-sales support above and beyond a manufacturer’s warranty.

Highlights are:
– Full product replacement for up to 3 years for registered products suffering manufacturer fault;
– Free freight anywhere in Australia when making a claim;
– Transferable cover when on-selling product.

Canon furtther notes that the Canon Care Pack ‘offers consumers another benefit for buying locally.’ (Parallel imports are specifically excluded.) It’s available now from Authorised Canon Resellers and the Canon Australia Online Store.

‘We are thrilled to announce the Canon Care Pack in response to demand from Australian consumers for a manufacturer-backed service offering that goes above and beyond the provisions of a standard manufacturer’s warranty,’ said Jason McLean, director, Canon Consumer Imaging (pictured left).

‘The Canon Care Pack applies for three years from the date of purchase, but it is not an extended warranty. The benefits far exceed the warranty provisions by offering full product replacement on manufacturer defects and free freight for any claims.’

The Care Pack can be used with a new consumer product (with a few exclusions like projector bulbs, printing consumables and software) distributed by Canon Australia and purchased in Australia from Canon Australia or an Authorised Reseller. Where a customer purchases multiple eligible products as part of one Canon kit or bundle, whether created by Canon Australia or a reseller (as evidenced by a single receipt), all eligible products comprised in the kit will be covered by the one Care Pack.

Canon Care Packs are based on the purchase price of the product.


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